After careful thought regarding the new CDC and State of IL guidance on COVID-19, we have made the decision to change some of our COVID-19 restrictions. Starting June 1, 2021, we will be allowing one pet owner to come in with their pet for doctor appointments only. We will still be practicing our curbside care for all other appointments as we need to keep in line with the current 60% occupancy outlined by the State of IL. We will still honor anyone wanting to keep their doctor appointment curbside. If there are any further changes, we will make sure to keep you informed on our website and Facebook page. Please do not hesitate to contact our office to schedule an appointment.
To minimize occupancy and exposure, we are trying to limit the amount of people in our lobby at any given time. Because of this, we are asking for you to call from your vehicle when you arrive in our parking lot. Our front desk staff will then take your phone number down to let you know when an attendant is available. We will then call you once they are ready and have them meet you at our entrance. We will either have someone there to take your pet at the door or take you into an exam room. Please note, we are following the CDC and State of IL guidelines regarding masks for vaccinated/unvaccinated individuals, including our staff. For medication and food needs, we are offering for you to prepay and call for pick up from our parking lot. We do also have our online pharmacy, Vetsource, you may also use to order online.
Just as a reminder, we are accepting nail trim and spa bath appointments, and our boarding services are also open, provided your pet meets the requirements for boarding. We are experiencing a heavy volume of phone calls and are doing our best to help in a timely manner. If you are here, please do not leave a message, please keep trying to get through by phone. If it is not an emergency or you are not here for an appointment, we do ask that you leave us a message or send an email to firstname.lastname@example.org. We have staff closely monitoring both.
We appreciate your cooperation and continued trust providing the best quality of care to your pets.
Indian Prairie Animal Hospital Team